Navigating New Laws for 2026

Review the new laws and regulations from 2025 and the current 2026 Session, and learn what to prepare for in the future. This fast paced session is sure to provide a plethora of information to take back to your teams!

Why Can't I Keep Good People?

Beth Smith

Beth Smith, former restaurateur, is the Founder and President of A-list Interviews and has managed teams of up to 50 people. She has been around the block a few times when it comes to retaining employees, and she shares those tips and tricks in her open- hearted and fun exchange with her audience. As a participant, you will receive 5 tips that you can immediately integrate into your business. Excellent program for CEO’s, hiring managers and human resources professionals.

Say What You Mean (Without Making it Weird)

Mindy Price

Communication in our industry isn’t just about answering emails and posting notices. It’s about navigating personalities, resolving conflict, giving feedback that doesn’t spark a walkout, and building trust with every word. 

Whether you lead one site or multiple teams, your words set the tone and the direction. This session goes beyond “use your words” and dives into how to own your message, tailor it to different audiences, and say the hard stuff without hesitation or regret. 

You’ll leave with the tools to speak with clarity, listen with purpose, and influence outcomes without losing your cool (or your team). 

Executive Communication:
Influencing Owners, Investors,
and Teams

Effective leaders know how to communicate across every level, from the boardroom to the leasing office. This session explores strategies for tailoring communication to owners, investors, and front-line staff. Attendees will learn how to align priorities, deliver updates with impact, and build credibility through clear messaging.

Maintenance Panel Discussion

The Other Move-In: Rethinking Team Onboarding Through the Resident Lens

Onboarding is your opening act, so let’s make it count. Step into the Ringmaster role and learn how to create an onboarding experience that is engaging, memorable, and consistent without adding more to your plate. Walk away with a simple, repeatable approach that sets the tone and makes every new hire feel like part of the main event!

Next Generation: What the Z’s
Want from Employers

What does Gen Z want from employers? What motivates them? How can you recruit and retain them in today’s competitive job market? Join two experts from Gen Z to discuss recruitment, training, and leadership to discover what matters most to this generation. 

Catching Fraud Before It Costs You

Fraud is becoming more sophisticated—and more costly—across the multifamily industry. In this session, experts will break down the latest fraud trends, common vulnerabilities, and real-world scenarios impacting properties today. Learn how to spot red flags early, implement stronger prevention strategies, and protect your communities, teams, and bottom line. Walk away with practical tools and insights to stay one step ahead.

The Human Advantage - When AI Steals the Spotlight, Real Leaders Still Run the Show

AI is having a moment. It’s fast, impressive, and reshaping how we communicate with residents, manage teams and measure performance. It might even seem like the new rock star on the team. While AI can generate data, it can’t build trust. It can draft a message, but it can’t walk into a tough meeting and bring people back together. It definitely can’t rally a team around bold goals when things have gone off course.

This session is for leaders at all levels who want to sharpen the skills AI can’t touch; presence, clarity, influence, and the ability to lead in the moments that matter most. You will walk away with tools to steady the room, connect across roles, and lead with purpose when the pressure is real. In a world chasing speed and scale, the real edge isn’t just being efficient, it’s being human.

Tax Credit Applications and Recertifications: Best Practices

Filling vacancies is always a priority, guaranteeing property cash flow. It is also a critical time to ensure the community remains in compliance with the requirements of affordable programs and the new HOTMA regulations and forms. The process can be time consuming and cumbersome, especially when trying to juggle the day-to-day responsibilities of property management.

The goal of this webinar is to provide tips to help speed up the Initial and Annual Certification process. The course will assist in expediting the process by:

• decreasing the number of appointments and contacts needed with each applicant/ resident
• ensuring all applicable documentation is collected upfront and in a timely manner
• ensuring the MI application and Certification questionnaire are properly completed
• ensuring the income and asset certifications are complete and accurate based on the new HOTMA guidelines
• ensuring that all certifications are completed prior to the required due date.

Organization is the key. This session will aid communities in establishing procedures which will create a smoother certification process

Executive Leadership Panel

Jana Faro

Naomi Marquez

Charlie Hogan

Join top industry executives for a dynamic conversation on the trends, challenges, and opportunities shaping the future of multifamily housing. This panel will explore strategic insights on leadership, innovation, talent, and navigating an ever-evolving market. Gain valuable perspectives from experienced leaders as they share real-world lessons, forward-thinking ideas, and actionable takeaways to help you lead with confidence in today’s environment.

From Firefighting to Forecasting:
Proactive Time Management for
Property Teams

Property management teams often find themselves constantly reacting to problems instead of preventing them. This session teaches leaders how to move from firefighting to forecasting, building systems that anticipate needs and reduce emergencies. Attendees will leave with practical methods for scheduling, delegation, and planning that save time and improve outcomes

Inside the Huddle: Leadership Lessons with Brandon Stokley

What does leadership look like when the stakes are high and the whole team is counting on you? Join us for an engaging Q&A conversation with former Denver Broncos wide receiver Brandon Stokley as he shares stories from his NFL career and discusses teamwork, resilience, and stepping up when it matters most.

Economics and Empathy: Navigating Revenue Growth in Challenging Times

In today's dynamic real estate landscape, mastering the delicate balance between economicprosperity and genuine empathy is crucial for sustained growth. This session delves into theintersection of economics and empathy, providing practical strategies to navigate revenuechallenges. Participants will learn how to diversify revenue streams, prioritize profitabilityalongside resident welfare, and adapt to evolving market trends.

You’re Not Selling the Apartment. You’re Selling the Decision

Renters already know the layout, the rent, and what the apartment looks like. What they’re still unsure about is whether they’re making the right choice. That’s where you come in.

This session is all about shifting your approach. Less selling, more guiding. Less pressure, more clarity. We’ll dig into what today’s renter actually needs from you to move forward and how to confidently lead them there. 

Learning how to shift from selling the space to guiding the decision Recognizing renter hesitation and responding with confidence Replacing small talk with clarity that builds trust Creating momentum without sounding pushy or scripted.

Own the Mic, Own the Room: Live Podcast with Tony Sousa

How to Leverage Media, Social Media & Podcasting to Elevate Your Voice.

Join multifamily podcaster Tony Sousa for a dynamic session on how media and podcasting cultivate influence, elevate authority, and unlock new opportunities—then experience it firsthand as he podcasts LIVE, interviewing class participants.

Helping Leaders Build a Strong,
More Resilient Mindset

Pressure is inevitable burnout doesn’t have to be. In this high-energy session, Hollie Jo Hepler of Master Your Mindset LLC shows leaders how to take control of stress reset their mindset and turn pressure into fuel for peak performance. Walk away with practical tools to build resilience lead with clarity and stay strong through constant change.

• Spot when stress is running the show
• Reset their mindset in real time
• Build daily habits that fight burnout and boost resilience
• Turn pressure into momentum
• Lead themselves and others with confidence through change

Why Can’t I Hire Good People?

Beth Smith

Beth Smith is the Founder and President of A-list Interviews and the Response Analysis System ™. Beth, author of “Why Can’t I Hire Good People?”, “Power Hire” and “Hire Power” takes a deeper look into this common question as she shares a hiring mistake that landed her business on national news. During her lighthearted and practical look into today’s interview process, the audience will gain insight into her 7 Step process, designed to identify employees who will perform at a high level and fit culturally. This process has a 91% retention rate for employees after a year. Excellent program for CEOs, executive retreats, hiring managers and human resource professionals.

The "Wicked" Truth About Mental Health

Take a magical journey through the Land of Oz as we explore what the characters from Wicked can teach leaders about supporting mental health in their teams and communities. Through familiar characters and relatable moments, we’ll uncover practical ways to lead with clarity, compassion, and balance — all while strengthening your own well‑being along the way.

Overcoming Low Occupancy Beyond Concessions

In today’s competitive multifamily market, concessions may create short-term traffic, but they rarely solve long-term occupancy challenges. This session explores practical, high-impact strategies to drive sustainable leasing performance without relying solely on discounts and giveaways. Attendees will learn how to improve conversion ratios, elevate the prospect tour experience, strengthen follow-up practices, differentiate their community in crowded markets, and activate onsite teams to perform at a higher level.

Designed for multifamily leaders, operators, and onsite teams, this presentation delivers actionable ideas that can be implemented immediately to increase occupancy, protect revenue, and create a stronger resident experience. Walk away with proven strategies to compete on value, service, and execution, and not just price.

NOI to Asset Value: What Every Manager Should Know

Driving Property Value Through Financial Management: Learn how your daily operational decisions directly impact what a property is worth, and how to think like an asset manager, not just a building operator.

Real Voices of Multifamily: What Inclusion Looks like at Every Level

Inclusion isn’t one-size-fits-all—it’s shaped by experiences across every role and level of an organization. In this candid panel, multifamily professionals will share real stories, perspectives, and lessons learned from the field to the executive level. Explore what meaningful inclusion looks like in practice, where gaps still exist, and how organizations can create environments where every voice is heard and valued. Walk away with honest insights and actionable ideas to help build a more inclusive culture across your teams.

Panel: Amenities: Hot or Not

From fitness centers to smart home features, amenities can make or break the resident experience, but which ones truly deliver value? In this engaging panel, industry experts will break down the latest amenity trends, what residents actually want, and which features may be falling flat. Gain insights on how to make smart investment decisions, maximize ROI, and create communities that stand out in a competitive market.

CAPEX: A-Z

Tim Turner

Melvin Reyes

Jason Jenulis

Candice Montgomery

Capital expenditures are critical to maintaining and enhancing property value—but knowing where to start (and what to prioritize) can be challenging. This panel will walk through the full CAPEX lifecycle, from planning and budgeting to execution and long-term impact. Hear from industry experts on best practices, common pitfalls, and how to make strategic investments that drive performance, efficiency, and resident satisfaction. Walk away with practical insights to help you approach CAPEX with confidence.

Apartment F.R.I.E.N.D.S.
The One with the Resident Resolutions

Apartment FRIENDS: The One With the Resident Resolutions is a practical, story‑driven presentation that walks through many resident challenges that communities face and how to resolve them with clarity, consistency, and a little sitcom‑style charm. Using a “Friends episode” framework, it breaks down everyday challenges and shows how to turn each one into a positive, relationship‑building moment.

Leveraging Situational
Awareness for Success & Safety

In housing and community-based environments, awareness is your first and most effective layer of safety. This course equips professionals with the ability to identify subtle behavioral indicators, environmental risks, and pre-incident warning signs before situations escalate.  Participants will learn how to:

• understand the difference between being alert and being anxious
• detect behavioral anomalies and pre-attack indicators
• use positioning, body language, and presence to reduce vulnerability
• apply calm, professional de-escalation techniques
• make sound decisions under pressure

The course emphasizes practical application in real-world housing settings, helping professionals enhance safety while maintaining professionalism and respect.

Inside the Fire Code: What Every Apartment Operator Needs to Know

Fire code compliance is essential to protecting your residents, teams, and assets—but staying up to date can be complex. In this informative session, we will break down key fire code requirements, common compliance challenges, and what operators need to know to stay prepared. Learn how to reduce risk, avoid costly violations, and ensure your communities meet safety standards. Walk away with practical guidance to confidently navigate fire code requirements in your day-to-day operations