The Online Renter Study published in January 2024 by SatisFacts Research provides unbiased, raw data directly from renters on a range of topics impacting the multifamily industry. One topic from the study that plays a significant role in a renter’s decision to contact or tour a community... Continue Reading
In times of uncertainty and change, strong leadership is more crucial than ever. As we navigate through turbulent waters, leaders must rise to the occasion, guiding their teams with confidence and resilience. But what does it take to become a change catalyst in today's dynamic world? Enter... Continue Reading
The customer experience (CX) journey, from initial tour to move-out, directly impacts the bottom line. In an era of unprecedented unit deliveries, enticing amenities, and economic challenges, creating exceptional CX is nonnegotiable. The story of Joshie the Giraffe at Ritz-Carlton serves as... Continue Reading
From Predictive Maintenance to Personalized Experiences, Discover the Impact of A.I. on Apartment Living As the application of Artificial Intelligence (AI) becomes more common, it will continue totransform the way we live, work, and interact. While this may sound alarming, there are... Continue Reading
With so many services now classifying themselves as AI (Artificial intelligence), it's hard to tell whether or not they're actually based in tech or just using a catchy buzzword to distract us from the wizards behind the curtain. Here are six common misconceptions about A.I. and its potential... Continue Reading
It’s not that sexy, but it is required. With all the different compliance companies out there may at times seem very overwhelming. Do you recognize these names Yardi, RMIS, RealPage (aka compliance depot), Vendor-café, Vendor Depot, and the lists will continue to go on! These... Continue Reading
For the past five years, I've had the honor of deeply engaging with the Apartment Association of Metro Denver. Unlike some associations that primarily focus on social events, AAMD is dedicated to driving impact and value by fostering relationships, providing education, taking legislative action,... Continue Reading
6-Time Olympic Gold Medalist's Will to Win Since childhood, Amy Van Dyken’s mantra has been “Who are you to tell me what I can and cannot do?” A sixtime Olympic gold medal winner, she was already a role model for underdogs everywhere with her debilitating asthma that had her... Continue Reading
We are in the dead of winter, and many properties are using ice melt products. Here are some thoughts that will hopefully help select the best ice melt product for your property. Ice melt products do two things, provide traction, and melt ice. Any product will provide traction just by being... Continue Reading
Multifamily marketing is rapidly transforming, and social media stands at its core, pivotal in attracting and engaging residents. It's no secret that your residents are active across various online platforms. With the shift in marketing dynamics towards digital spaces, crafting a social media... Continue Reading
It's the new year - ready or not! The snow is falling, the holiday lights are coming down and if you work in our business... the slower leasing season has arrived (which can feel like our stockings got filled with coal). BAH HUMBUG! Generally, in these cold months of December and January, we feel... Continue Reading
Last month at NAA’s Assembly of Delegates, long time AAMD Leader and Hall of Fame member Ed Schell was installed as the Secretary of the National Supplier’s Council. Ed has been involved with NAA through committees and the National Supplier’s Council for approximately 10 years,... Continue Reading
Teo Nicolais was recently named the 2023 Certified Property Manager (CPM) of the Year by the Institute of Real Estate Management (IREM) Greater Denver for his work on Academic Engagement. Teo represented the property management industry at events at the University of Denver, served as a... Continue Reading
This past summer, millions of people added the term “Atmospheric River,” to their meteorological lexicon. Just one of these flowing columns of condensed water vapor, gliding 10,000 feet overhead and extending over 2,000 miles long, can have an average flow rate 15 times greater... Continue Reading
This is a big question! We think it needs to start with perception. Homelessness needs to be understood as a problem driven by a lack of access to housing. It is a market failure. People are forced out of stable housing or are unable to access it when housing markets don’t provide... Continue Reading
It would be a safe bet to say that most real estate professionals, especially those of us who work in housing, are aware of the City and County of Denver’s (Denver’s) current inclusionary housing ordinance, know as “Expanding Housing Affordability” (EHA). According to... Continue Reading
Starting Jan. 1, 2024, covered building owners must have implemented the energy efficiency measures necessary to meet their first interim building performance standard requirement. The new year brings with it new legal expectations from the city and county of Denver that require all... Continue Reading
Congratulations to Angel Davila of Monarch Investments, for being recognized as an NAA Maintenance Legend earlier this year. Angel Davila began his career 19 years ago as a groundskeeper and most recently shifted from being a national maintenance trainer to a maintenance rover for the state of... Continue Reading
Like many AAMD Members, Santee Metal Works owners Tonya and Travis Storovich bring a unique approach and perspective to being inclusive in the industry. How do you define inclusion & diversity? Embracing all persons to better our company, our work environment, and keeping an inclusive... Continue Reading
Kit Baker Carr, Executive Director for Entryway Denver, speaks at a recent Housing Summit When we can marry helping people philanthropically and helping people through our business goals it’s a win win proposition. Over the past few months AAMD has launched new partnerships with... Continue Reading
Balancing New Technology with Basic Principles As Multifamily Living is Reimagined In an era dominated by technological advancements and digital transformation, the phrase "Back to the Basics" has emerged as a rallying cry within the multifamily housing industry. This movement reflects a growing... Continue Reading
Going Beyond Proptech, Owner-operators are Upgrading Resident-facing Systems and Devices The pandemic helped usher in virtual tours, contactless leasing and software galore, but emerging technology and a flood of federal funding is changing the multifamily game again. Outdoor televisions, apps... Continue Reading
Once upon a time, there used to be a saying in the 20th century that went like this: Any press is good press. Any publicity is good publicity. The genie is out of the proverbial bottle. The toothpaste is out of the tube. Here in the 21st century, things are NEVER going back to the way they... Continue Reading
Organization focused on reducing situational homelessness names Kit Baker-Carr as Executive Director and selects City Advisory Board; AAMD donates $20,000 to launch the organization Continue Reading
One of the biggest misconceptions we come across in our workplace research is the idea that employees have to earn the trust of their managers. If you are a leader who still views loyalty this way, it’s time to flip your script. Because you can’t expect trust if you haven’t... Continue Reading
Amie Robertshaw delivered incredible leadership and accomplishments over the last year and left some big shoes to fill. AAMD will continue to focus on building on those accomplishments. I would like to thank the board of directors, committee chairs, vice chairs, members and supplier partners for... Continue Reading
The era of print ads, flyers, and "Leasing Now" banners is drawing to a close. To engage with your target residents effectively, it's crucial to begin transitioning to digital marketing methods. Digital content that is well-crafted can lead your target resident from being just a lead to becoming a... Continue Reading
As of January 2023, there were 40,000 new multi-family units under construction, with 20% to 30% of those units coming onto the market in 2023. To stay competitive, property owners and managers of older multi-family communities need to seek unique methods for attracting tenants, especially if... Continue Reading
Each year the Apartment Association recognizes someone as the “Person of the Year.” Here is a brief look at the finalists for this award. CARY BRUTEIG | Apartment Insights In the past year, when the researcher of AAMD's 40-year-old Vacancy and Rent report retired, Cary stepped up... Continue Reading
Last year, Dictionary.com selected “woman” as its word of the year for 2022. There were manywomen who set great milestones. Ketanji Brown Jackson became the first black woman Supreme Court justice and Laurie Leshin became the first female to lead JPL (leading USA’s first... Continue Reading
Most of us must have heard the term "Jack of All Trades" at some point in our careers. However, it is essential to note that the abbreviated version of the phrase can be perceived as offensive. In reality, the original phrase was attributed to none other than William Shakespeare himself. The... Continue Reading
Recently the Metro Denver apartment market surpassed 400,000 apartment homes! This landmark gives us the opportunity to take a look back at the history of Denver’s housing development, a look forward to what’s next, a close look at who’s building in Denver, and an evaluation of... Continue Reading
Most apartment marketers have kept their focus on millennials and Generation Z. However, if your apartment caters to the senior living environment, you could be wasting your money and effort by marketing on the wrong platforms. When it comes to marketing to different generations, it's important... Continue Reading
High housing prices and rents are the result of a supply demand imbalance. If you don’t believe that, consider the recent well publicized case of egg prices. In this case, the chicken really did come first, and legislators are egging housing providers. Egg suppliers were forced to reduce... Continue Reading
What’s your favorite sports moment? Whether you grew up playing or simply watching, most of us can think of an iconic moment in sports history that is etched in our minds forever! Whether it’s the thrill of watching our team navigate the drama of pulling out the last-second victory, or... Continue Reading
I started running when I was 4 years old. Running is big part of who I am and has influenced me in many ways and it continues to do so. People will ask, “Why do you do that? That looks like no fun.” While others understand the pull of that early morning run that drags you out of... Continue Reading
What Stephen R. Covey, Varsity Blues, and Punk Rock taught me about managing apartments. As every Broncos fan has experienced for the past seven seasons, I am sitting here in football misery knowing that my team is not going to a play-off game, let alone winning a championship any time soon.... Continue Reading
The multifamily marketing landscapes ever-evolving, and it’s essential to understand the current digital marketing trends to remain competitive. In 2023, multifamily marketers should be aware of key trends likely to shape their strategies. Digital marketing trends that apartment... Continue Reading
How your customers have emerged as a creeping threat to your business Almost overnight, fraud has become a pervasive – and even celebrated – part of our daily lives. Just look at Netflix's new game show, appropriately titled "Bullsh*t," hosted by Howie Mandell. On the program,... Continue Reading
Natural elements cause extensive damage to buildings. Due to the Colorado climate, we experience all of the most common damaging weather elements that property owners and managers need to plan for as they typically have an immediate impact on the condition of a property. Water and freezing... Continue Reading
What does 2023 have in store for Gen Z job seekers? If it’s anything like 2022, change is guaranteed. We have entered a year defined by record inflation, economic uncertainty, hybrid workplaces, and the influx of Gen Z — the largest generation to enter the workforce. Considering... Continue Reading
"IT’S NOT ABOUT BEING THE BEST IN THE WORLD…IT'S ABOUT BEING THE BEST FOR THE WORLD." A Professional Drummer for over 20 years, CLINT PULVER played with top headlining fellow musicians in venues like the Vivint Arena, the Stadium of Fire, and the Kodak Theater in Hollywood. In... Continue Reading
Staff turnover was already a major issue in the multifamily industry before the pandemic. According to the National Apartment Association, after rising steadily since 2010, the average turnover rate at apartment firms reached 33% in 2019, far above the 22% average for all workplaces at the... Continue Reading
Did you know it costs $3,976 to replace one of your residents when they don’t renew their lease? Zego found the average turnover costs to include: Lost rents: $1,598 Unit repair costs: $775 Concessions: $1,240 Marketing and advertising: $364 As a multifamily professional, you know that... Continue Reading
The right mentor at the right moment can change the trajectory of a life! When an individual has the desire and the will to get to the next level, it’s a mentor that can step in to light the path and show them the way. Do you remember the first time that someone closed a door in... Continue Reading
AAMD joins the Denver multifamily industry in congratulating Mary Oldenburg on her retirement! The moment Mary began her career in Denver, she immediately became involved with the Apartment Association, chairing nearly every committee at one time, and serving as the National Apartment... Continue Reading
Practical Initiatives to Get Started On Here are four practical ideas to implement change that has a staying, powerful and longterm impact at your company: 1. Review Company Materials Your handbook, onboarding policies, websites/digital media, career development, hiring practices -... Continue Reading
For the first five years of my career, I worked in student housing in Gainesville, Florida. Partly because I was young in my career and partly because Gainesville is a small town, I really had no idea how big the industry was that I was working in. It wasn’t until I moved to Denver in 2007... Continue Reading
For this issue we will step away from the traditional apartment communities that we normally feature to address some non-traditional trends that are breaking the mold in the rental market. We will focus on three properties that represent the most popular development types, including the... Continue Reading
The Apartment Association of Metro Denver has conducted an industry compensation study every other year since 1999. Compensation data was collected from 32 different management companies, and included specific data for 3,354 individual people who work in the Metro Denver apartment industry. The... Continue Reading
It is hard to imagine, yet, here we are, days are shorter, and it is noticeably cooler. Winter is right around the corner. Here are a few quick tips to help you, your community, and your residents prepare for the upcoming heating season. Heating System Inspections. We have all heard the idiom;... Continue Reading
Cardinal launched it’s DEI Council in the Summer of 2020. The purpose of the council is to ensure that all team members can bring their best true selves to work each day. The council seeks to empower each team member while elevating their voice in the future trajectory of the company... Continue Reading
Pets can create quite a conundrum for landlords who want to appeal to a broad group of tenants but are also concerned about potential damage to their rental property. If you're wondering whether to offer your rental property to tenants with pets, here are a few key benefits. The Rise of Pet... Continue Reading
What are chameleons known for? Chameleons possess a host of physical adaptations which help them survive. Most notably, they are known for their swiveling eyes that help them pinpoint fast-moving prey and their color-changing skin helps them blend in, stand out to potential mates, and... Continue Reading
Despite the economic climate, now is not the time for apartment communities to ignore social media. Social media is critical to attracting and engaging with residents. There’s no ifs, ands, or buts about it — your residents are actively online, using multiple social media platforms. ... Continue Reading
Digital nomads are remote workers who take advantage of their location-independent jobs to travel and live where they choose, whether domestically or internationally. According to a research study from the MBO Partners State of Independence, there are around 15.5 million digital nomads in the US,... Continue Reading
I spent a good deal of time over the last year or so trying to decide what my goals would be during my time as AAMD President. I actually spoke with several past presidents to gather their advice – and what I heard was fairly consistent – it was to narrow down my ideas to one or two... Continue Reading
On June 6, the Apartment Association of Metro Denver (AAMD) launched Mentoring into New Dimensions (MIND), a mentorship initiative connecting young talent in the multifamily housing sector with industry veterans, helping them nurture the skills and confidence they need to succeed. Spearheaded by... Continue Reading
"Life is not about finding our limitations; it’s about finding our infinity." – Herbie Hancock We have all found our infinity dealing with all that we have accomplished over the past two plus years with COVID. Navigating through COVID we all faced breakthroughs and setbacks. Each of... Continue Reading
In August 2021, the Supreme Court’s rejection of the Biden Administration’s eviction moratorium provoked a wave of outrage from lawmakers, renter advocates and housing experts. ‘Millions of residents will be forced from their homes,’ they declared. ‘Prepare for an... Continue Reading
Last month, the Apartment Association of Metro Denver (AAMD) released 2022 first quarter results from the Denver Metro Area Apartment Vacancy and Rent Survey, conducted by the University of Denver’s Daniels College of Business and Colorado Economic Management Associates. The metro... Continue Reading
Many municipalities across Colorado have minimum habitability standards for rental properties written into their housing or rental codes. Whether focusing on specific electrical or HVAC requirements or on more general wellbeing and safety, all these standards are intended to make rental... Continue Reading
Marketing an affordable housing community sounds daunting, but in reality, you can easily use the same marketing tools and techniques as you would for multifamily and conventional housing. The main difference? Your audience. The affordable housing community is in a very unique position in that... Continue Reading
Dr. Stevie Dawn Carter is a professional speaker, coach, and author based out of Mansfield, Texas, Dr. Stevie Dawn is addicted to success. As a 4-time business owner, Stevie Dawn has created multi-million dollar success in the areas of dance, corporate training, business, and coaching. As a... Continue Reading
When Sparks Fly- Ditch the Drama by Giving Your Team the Tools they Need to Manage Conflict Energize your teams by sending them to the AAMD Educational Conference! It has been a long time since many in our industry have gathered to share the fun and the unbelievable stories from our properties... Continue Reading
One of the biggest pain points in the rental housing industry today is the competition for talent. Not only are owners and operators competing with each other for great team members, they are competing with literally every other industry! Many companies are evaluating innovative ways to try and... Continue Reading
There’s No Quick Fix For Current Hiring Problems, but Your Team Could Play A Role As we settle firmly into 2022, one thing is clear: the COVID-19 pandemic has altered the workforce, possibly forever. Employees resigned in droves early in the pandemic – dubbed the Great Resignation -... Continue Reading
There’s No Quick Fix For Current Hiring Problems, But More Flexible, Adaptable Employees And Teams Could Play A Role. In the coming years, mature and older workers will play an increasing role in Colorado’s workforce.Between 2010 and 2040, the category of Coloradan workers over the... Continue Reading
I cannot believe I have been in the multifamily industry for over 19 years! I began my adventure as a leasing consultant and quickly learned that it wasn't another job; it was the start of my career. Not only was it rewarding as I was helping someone find their place to call home or assisting a... Continue Reading
Alton Fitzgerald White captivates audiences whenever and wherever he performs. The triple talented singer, actor, dancer has starred in six smash Broadway hits! He made his Broadway starring debut as John in Miss Saigon with his powerful heart rending performance of the anthem “Bui... Continue Reading
Are your apartment communities on TikTok? Here's how this exceptionally popular app can boost your online presence among multiple generations of renters. Over the past 18 months we have seen an increasing number of businesses switch to online operations, and many including the real estate industry... Continue Reading
It is a low energy word that sucks the life straight out of my soul to even say it. Synonymous with exhaustion. Overwhelm. Unchecked chronic debilitating stress leading to illness and depression. Weariness that leads to collapse and ultimately breakdown. Perhaps you can relate. I started my real... Continue Reading
The National Apartment Association announced last month that Gio Ponce, Senior Property Manager for Windsor Communities, was selected for the 2022 NAA Diversity Leadership Program. The Diversity Leadership Program is a yearlong program where individuals will gain leadership experience through... Continue Reading
Our industry has been challenged over the last two years to continue working through the pandemic. While residents have increasingly been working from home, our industry showed up every day to take care of our customers. Times may have been tough, and our industry was tougher. Property management... Continue Reading
In order for a multifamily professional to be successful, they must approach their target residents where they are. In the past, this meant placing billboards on their route to work or an advertisement on an apartment search site. As technology has radically evolved, digital marketing has changed... Continue Reading
Since the toughest economic times of the past 100 years was during the Great Depression of the 1930s, and because experts have drawn many similarities between the conditions that led to the Great Depression of 1930s and current times, my curiosity compelled me to do some research about that period... Continue Reading
With over 25 years of selling into multifamily I have found that there are four areas of focus that will help sellers be most successful. Many suppliers will already know these and use them every day. Some Suppliers will discover these through this article. Some Suppliers will be reminded and... Continue Reading
Last month, AAMD hosted hundreds of industry professionals at ECON 2022, its annual economic forecasting conference for the Denver multifamily housing industry. With presenters from Governor Jared Polis to economist Bryan Kaplan pronouncing the need for new housing, the conference’s... Continue Reading
I know many of us for the last 2 years have been in a mental fog. What we used to know in the past years that worked is no longer the “Norm”. By the way what is the new norm? Our industry has been on the fast track and cutting edge of pivoting into the new world order during and... Continue Reading
Companies within our industry and others have started committing to their diversity and inclusion programs by hiring, promoting or assigning company stewards into roles leading these efforts. We have interviewed four of these Diversity and Inclusion leaders to learn more about how they got into... Continue Reading
There is a lot more that goes into your apartment marketing strategy than just publishing posts on Facebook and sending out a generic email newsletter. Who is your target audience? How old are they and what do they want out of their living experience? What are their biggest pain points and... Continue Reading
It Was Never an Option to Shut Down Maintenance During the Pandemic January 2020 began as a normal year, then a few months later COVID-19 hit. Seemingly overnight the country changed. In an unprecedented move, the government began shutting down travel, hospitality, sporting events, the... Continue Reading
Jack Luscombe "Pay It Forward" Award: Jenny Jorgensen When you think of Jenny, the first word that comes to mind is Passion! She has been involved with AAMD and served in a leadership role for more than a decade. She has served on several different committees and is currently serving as the... Continue Reading
The last year and a half have not been good for mental wellness.The pandemic and its resulting lay-offs, remote work, onsite work, work where the rules changed daily, the “stay 6 feet away” habit (both emotionally and physically) the incessant roller coaster of safety vs. threat,... Continue Reading
The cost of housing has increased dramatically in Colorado. The average cost of buying a house has gone up 49% in the last 5 years (10% per year). The average rent rate has increased 18% over that same period of time (3.6% per year). Perhaps because many people own houses, the increased cost of... Continue Reading
The Centers for Disease Control (CDC) forced the United States Supreme Court to legally slap the agency (and the Biden Administration) exceptionally hard in Alabama Association of Realtors, et al. v. Department of Health and Human Services. The Court had performed legal backflips to allow the CDC... Continue Reading
The Director of the Centers for Disease Control and Prevention (CDC) had imposed a nationwide moratorium on evictions of any tenants who make certain declarations of financial need. The U.S. District Court for the District of Columbia has issued an Order overturning the CDC eviction order on the... Continue Reading
In a million years would we have ever imagined living through the last 18 months? A global pandemic touching and impacting every area of our lives; where we work, live, how we shop, how we dine out, nothing left untouched. We stretched in ways we could have never imagined. And so here we are -... Continue Reading
The order applies to counties with high COVID-19 cases. While the Order is "new," it is essentially an extension of the previous CDC Order that has been in place since September 2020. Continue Reading
The following companies have maintained theirMembership to AAMD for consecutive years and we want to recognize and congratulate them! This year, there are 130 members celebrating a membership milestone, with 37 of them being members for more than 35 years! Click here to see the full spread of... Continue Reading
“An individual has not started living until he can rise above the narrow confines of his individualistic concerns to the broader concerns of all humanity.” – Martin Luther King Jr. Earlier this year, AAMD launched a new initiative and committee committed to inclusion and... Continue Reading
There Were Many Milestones Despite Pandemic Who would have thought back in June of 2020 that nearly the entire last 12 months would have been spent on Zoom? Taking that into consideration and looking back at what we accomplished over this last year,it is truly remarkable. To say it has been a... Continue Reading
Recapping the most challenging legislative session for housing providers in Colorado history The most challenging legislative session for housing providers in Colorado history has now ended. This was the Year of The Crisis. The sheer number of anti-landlord bills, coupled with the erratic nature... Continue Reading
Today, Governor Polis announced Executive Order 120, extending for the third time the requirement for landlords to serve 30-day rent demands instead of 10-day rent demands. In addition, the new order keeps EO-110 in effect, which requires landlords to serve the DOLA FAQs with every type of... Continue Reading
Data Suggests an Increase of Pet Owners in Apartments Many apartment operators have worked diligently to improve their pet-friendliness levels. And if pet friendliness wasn’t already a primary focus, it definitely should be now. New data indicates that the well-documented spike in pet... Continue Reading
Increase your rent and resident retention with sustainable apartment living When a property can present creative ways to make residents’ lives easier, it can be a valuable form of relationship-building. Millennials and Gen Zs, in particular, are increasingly energy conscious, so offering an... Continue Reading
Congratulations to our new AAMD Board members recently elected by the membership. Each of the elected industry leaders will serve a two-year voting term on the Association’s Board of Directors. Jared Miller, Tamara Greene and Amy Lassers are newly elected Owner/Management Directors. Jared... Continue Reading
First time renters are excited to live in your community! Continue Reading
Colorado’s rent collection rate 0.9 percentage points higher than the national rate DENVER (June 10, 2021) – Colorado’s rent collection rate was 97.9% as of May 27, 2021, which is 1.1% higher than rent collections from the previous year, with a 96.8% rate recorded in May... Continue Reading
Provide your prospective renters with an apartment brand they will remember by utilizing your social media and apartment website to tell your community’s story. Are you ready to kick off an apartment marketing strategythat requires more of a caring team effort than a big budget? The... Continue Reading
We hear the cry all the time – “Takethe politics out of sports!” Take the politics out of education, out of movies, out of everything!” And I confess, I agree. I don’t want to know what my favorite athlete or actors’ politics are. I don’t care whether... Continue Reading
As we have all witnessed over the last year, life as we know it can change in an instant. Last April, not a day went by that we weren't being inundated with a barrage of bad news and challenges we were facing in our communities and companies. Even to this day, when we read the news and face the... Continue Reading
Today, almost all multifamily marketing efforts revolve around a digital strategy. Whether it’s monitoring your property’s online presence or using new software to collect data on your target audience, it is critical to stay ahead of the marketing technology (martech) curve. While... Continue Reading
Eight Key Practices to Set Both Parties Up for Success Continue Reading
In the multifamily industry, “resident retention” is a buzzword phrase that keeps onsite team members, regionals and owners alike looking for ways to refine current practices and create new ones. Resident retention is incredibly important to our communities as well as our bottom... Continue Reading
Much like people, each social media platform has its own personality, and through it, its own specific use. Facebook is more visual, personal, and explanatory — ideal for establishing your property as a helpful resource and engaging with residents. Think of it as your storefront greeter,... Continue Reading
When the pandemic started last year, it immediately put the maintenance team atmy community - Colorado Station - on high alert. We had to get creative and start making adjustments to fight COVID 19. The first thing we started to do was to find cleaning supplies like sanitizer, latex gloves, hand... Continue Reading
In 2020, Coloradans Stayed at Home and Worked from Home, and Apartments are home for many of them. Here's how the Multifamily Industry Responded The year 2020 started out with hope and prosperity; a new decade, an election year and another chance for fresh beginnings. Unfortunately, in a matter... Continue Reading
There exists a misconception that rental housing owners enjoy large margins and can continue operating in the absence of rent payments, and with so much discussion around rents during COVID-19, the National Apartment Association (NAA) has released resources that help explain the breakdown of $1 of... Continue Reading
In order for a multifamily professional to be successful, they must approach their target residents where they are. In the past, this meant placing billboards on their route to work or an advertisement on an apartment search site. As technology has radically evolved, digital marketing has changed... Continue Reading
No matter your role in the global community, COVID-19 forced us all to take stock in Spring 2020. How do we feed our families, what plans will be forced to be put on hold, which of our loved ones are higher risk? Tightening the lens as members of the multifamily industry, taking stock meant asking... Continue Reading
A strong onsite leasing team is the bread and butter of asuccessful apartment community. Your property can have a fantastic marketing game and the best amenities around, but if your leasing associates aren’t practicing the best habits, your property is going to struggle.So just what are... Continue Reading
A return this fall and early winter of surges in COVID-19 reported cases along with civil unrest in some markets during the summer of 2020 may have long term effects on housing choices, work location, and remote work, that are still playing out. We can attempt to monitor effects of location choice... Continue Reading
9 Ways Suppliers Can Stay Relevant During the Pandemic For nearly a year, we have been living in an age where from one day to the next we are often unsure of what to expect. We are so used to the day to day routines of our lives and when they are dramatically disrupted, we must develop coping... Continue Reading
Cut back work orders by providing residents a few tips As apartment operators, we spend considerable time and energy discussing ways to empower our teams. By providing our teams with the tools, training, and authority they need to excel in their positions, employees are naturally more motivated... Continue Reading
You may recall that last summer, our Colorado legislature passed two bills which made “source of income” and “immigration status” protected classes statewide. We want to remind you that these laws have now taken effect as of Jan 1, 2021. If you have not already done so, you... Continue Reading
As we start the 2021 New Year and put 2020 behind us, I want everyone to reflect on leadership and teamwork to help make the upcoming year fantastic. “Lessons from Geese” is a lesson learned. A Foundation for life. We can learn about leadership and teamwork from looking at the way... Continue Reading
Anticipation for the COVID-19 vaccine is quickly growing following the Food and Drug Administration’s (FDA) December11 approval of an emergency use authorization for the first vaccine candidate. Healthcare workers across the country received the first doses just days later, but many are... Continue Reading
A good multifamily professional knows that resident retention is key to the success of the community and bottom line. Retaining residents is just as important, if not more so, than getting new ones. Reducing resident turnover doesn’t only make financial sense, but it can also lead to... Continue Reading
When it comes to making a house a smart house, homeowners have the option to install things like smart thermostats, smart security cameras, and smart doorbells. However, renters have fewer options when it comes to making their home smart. Therefore, they will be more inclined to rent in an... Continue Reading
Important Documentation to Include in Rent Demands Continue Reading
Something I really want to talk about today is a problem I see most people dealing with and that’s comparing yourself to others. You know, I meet with a lot of people day in, day out, clients, peers, mentors even. A constant theme is always looking around and comparing yourself to either... Continue Reading
Mentorship is something that I think needs to be better explained. A mentor is anybody that you usually have a relationship with who has seen success or is a little further on in their career or life than you are. They’re somebody that you want to get that wisdom from so that you can apply... Continue Reading
Sitting outside of a property right now. Been out cold calling and anybody that does this sort of work knows what it's like when you get shut down a lot. You have that day kind of, call it a “No” day. Right? You get nowhere. You’re not talking to anybody. Nobody's giving you the... Continue Reading
Let's discuss organic growth or word of mouth marketing. It is the cheapest, sometimes the easiest, sometimes the hardest way to market your business and I would personally say the most impactful. You will develop a reputation in any industry that you’re working in. Whenever you have a good... Continue Reading
One of the biggest issues that I tend to see with a lot of sales reps is a lack of follow up and even follow through if you want to call it that. We’ll get out, we’ll meet the customer, we’ll make a relationship, we’ll find out what they need, we’ll put a bid... Continue Reading
FAST FACTS With Janelle Born & Raised: I was born in Aberdeen, South Dakota and raised on a farm near the small town of Stratford, SD Education Background: Associates degree in Hospitality Management Family / Pets: Married for 34 years, two adult sons. Favorite Food / Drink / Restaurant:... Continue Reading
Have you ever walked into an office or worked in an environment with somebody who is just an absolute pessimist? They are negative about everything. Any input they give is why something won't work or why something is a bad idea. But, they never come up with a reason why something could work. Now... Continue Reading
Apartment operators spend thousands of dollars and thousands of hours training their onsite leasing professionals. Faced with the new (temporary) normal of reliance on virtual leasing tours, there’s no reason to rely on guesswork and your agent’s smartphone to get this right. Virtual... Continue Reading
Being inundated with leads? Here’s a look at how marketing automation for multifamily properties can help in popular markets like the Denver area. The Greater Denver area leads the nation in population and rental growth as the local market continues to prosper. With such high renter... Continue Reading
For many communities, the biggest value-add for leasing up is the resort-style swimming pool, on-site fitness center, Starbucks coffee bar, and community events — all of which must be postponed or shutdown due to the COVID-19 outbreak.While it’s an uncertain time in the multifamily... Continue Reading
On April 24, President Trump signed into law The Paycheck Protection Program (PPP) and Healthcare Enhancement Act (HR 266), allocating an additional $310 billion to the lending program administered by the Small Business Administration (SBA). The bill also provides an additional $60 billion to the... Continue Reading
QOZ. QOF. QOZBP. Most individuals who own or provide services for commercial real estate have heard these terms floating around, nevertheless how many of us truly understand the opportunity and are in a position to use it to our advantage. WHAT & WHY: QOZ & QOF The Qualified Opportunity... Continue Reading
These days, we’re all spending a little bit more time at home, a little less time socializing, and a lot more time distracted by what’s happening in our world. Navigating any crisis, including the COVID-19 pandemic, is challenging when we’re used to building a connected... Continue Reading
There are two types of work from home people right now: the ones who work from home regularly and the ones who are having to do it out of emergency necessity. Those who work from home regularly will give you advice like this (and I can say that because in a quick Google search, these all came up... Continue Reading
Last month, the AAMD Hall of Fame elected to induct the following three individuals to the Hall of Fame based on their experience, leadership and impact on the Denver multifamily industry. The induction is scheduled to be held at June Awards on June 25, 2020 at the Vehicle Vault in... Continue Reading
I woke up this morning and scanned my iPhone. What did 3/17/20 have in store for me personally? First, I noticed it was March 17, - St. Patrick’s Day? Crazy, it didn’t feel like St. Patrick’s Day at all. I didn’t even consider looking for that one green striped shirt I... Continue Reading
Last year the Colorado legislature enacted a new statute dealing with landlord and tenant obligations regarding bedbugs (C.R.S. 38-12-1001). The legislation had a delayed effective date of January 1, 2020. Consequently, now is good time to revisit the requirements of the new law. The issues can... Continue Reading
We all have been dealing with current unemployment rates that are at an all-time low across the country and the Denver metropolitan area. Finding good people has become one of the industry’s greatest priorities. The challenges and cost to recruit qualified talent are ever increasing. This... Continue Reading
IoT Trends and Tech in Commercial Real Estate Back during the turn of the 21st-century, businesses and commercial real estate professionals alike speculated about the concept of a “smart space,” one that was fueled by innovative technology — now, it has become a... Continue Reading
The new notice requirements of Colorado’s Warranty of Habitability (effective August 2, 2019) require a landlord to type, long before making repairs. The requirements are specific and time sensitive. They will doom the reasonable, but inexperienced landlord to losing the dispute, regardless... Continue Reading
Your Ally to Increase Brand Awareness and Sell Your Product By Adriana Anderson The most important content marketing trend in 2019 is video. According to Business Insider, over one million minutes of video are shared per second and over 80% of content consumed on the Internet is video. Visual... Continue Reading
By Emily Klipp When it’s time to start promoting your next event on Facebook it can often be difficult to get timing and coordination down for flawless execution. According to Wish Pond, on average, there are 4.75 billion items shared by Facebook users each day, so it can be easy for your... Continue Reading
With 2019 coming to an end, we’re taking a look into one of the most influential marketing platforms of the last decade – Social Media. According to the Pew Research Center1, 69 percent of all U.S. adults now use at least one social media platform and this number growing... Continue Reading
If you’re a mid-sized property manager or apartment owner, you probably employ more than a 100 leasing agents. Combined, they probably communicate with more than a thousand prospects a day. According to our internal data, 42 percent of those communications are about scheduling tours or... Continue Reading
Last summer I went to Africa with my seventeen-year-old son. We did some humanitarian work for a couple weeks in Ghana and then flew to Tanzania and hiked Mount Kilimanjaro. Mount Kilimanjaro is one of the Seven Summits. The Seven Summits are the highest mountains of each of the seven continents.... Continue Reading
The record-breaking amount of new apartment construction in the last several years has yielded exactly what economists would predict: rent growth has fallen from double digit highs earlier this decade to below the rate of inflation over the last 12 months. You read that right: average rents are... Continue Reading
The Colorado General Assembly passed multiple landlord tenant bills this session. Two of these Bills (The Warranty of Habitability or “WHB” and the Bed Bug Bill or “BBB”) create significant ongoing communication requirements for landlords. The WHB is effective August 2,... Continue Reading
FAST FACTS WITH SCOTT Born & Raised: Front range of Colorado with ties to Chicago Education Background: Inner city kid graduating from East High School attended both University of Northern Colorado and the University of Colorado in Boulder Family / Pets: Two cats (Dreamsicle and Mr. Tuffy),... Continue Reading
As of January 1, 2019, if a Section 8 voucher holder is a good candidate, most Denver Landlords will be required to accept the voucher and cooperate with the Denver Housing Authority (DHA) rules, HUD regulations, inspections and policies. Many Landlords do not accept Section 8 voucher holders, as... Continue Reading
Overall, most tenants are good. They carry out the prime directive by paying their rent on time, and don't bother other folks, including your on-site team. However, if you have been in the rental industry long enough, you almost certainly and unfortunately have encountered the chronic complaining... Continue Reading
“The grass is greener over there” - We have all thought it once or twice; maybe it was about someone we were dating, our jobs, our cars or maybe we have done it with our own apartments. This can make life difficult for those of us responsible for getting current residents to... Continue Reading
A parable is told of Arkad of Babylon. When his son reached adulthood and prepared to journey out into the world, Arkad gave the young man a bag of gold and a clay tablet containing the lessons Arkad had gained in his many years on earth. The son went forth and after ten years of toil,... Continue Reading
By Mark Montini Leadership is arguably the most valuable asset an organization can possess but yet, for some reason, it almost always seems to be in short supply. Countless organizations, both for-profit and non-profit, fall frustratingly short of achieving their full potential due to a... Continue Reading
By Terri Norvell The challenge of running an organization or property full of independent, smart, willing- to-learn people can be a bit overwhelming. After all, many of us jumped into a leadership role without having the benefit of ‘leading’ or ‘managing’ people. We may... Continue Reading
In order for a multifamily developer to be successful, they must approach their target residents where they are. In the past, this meant placing billboards on their route to work or an advertisement on an apartment search site. As technology has radically evolved, digital marketing has changed the... Continue Reading
Most Landlords, Property Managers/Owners and Real Estate Agents are well aware of the federal Fair Housing Act (“FHA”) and its prohibitions against “steering”. With only a few narrow exceptions, Landlords, Property Managers and other housing professionals may not attempt to... Continue Reading
Question I’m a regional vice president experiencing more difficulty holding onto key team members. The economy is returning and offering more external opportunities; in and out of our industry. I believe that people are leaving important team assignments that will lead to promotions. What... Continue Reading
We’ve all heard, “You never get a second chance to make a first impression.” You are perceived as likeable or unlikeable by others in mere seconds. A positive first impression is very important in the multifamily industry- our customers, current and future, judge us by our curb... Continue Reading
What Maintenance Staff Should and Should Not Do by Debbie Wilson Maintenance staff are hardworking, skilled members of a Housing providers staff. However, many times, the maintenance staff members are not afforded the training and Fair Housing classes that office staff receive on an annual... Continue Reading
