Karen Gladney and her team did research across the country, where they visited 100 Properties in 100 Days. They wanted to see and learn what prospects were experiencing when they visit apartment communities? She will share first hand stories, stats, and photos from this research coast to coast. In today's environment when our leasing teams are almost exclusively doing virtual tours, how can we adjust our skills and customer service to enhance every interaction with prospects. Learn where we are already shining and how that translates to today's environment. Also, learn what improvements are even more important today than in the past.