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Dealing with Difficult People (hybrid)

Learn how listening and communication can help diffuse tough situations

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Tuesday, September 15, 2020
9:00 AM - 12:00 PM (MDT)
AAMD Education Center
7100 E. Belleview Ave., Suite 305
Greenwood Village, CO 80111

Event Details

It is hard to maintain your calm and not take it personally when your customer is being difficult or rude, yet that is what is necessary for business. This class will show you ways to communicate more effectively with the unhappy customer and find a positive solution.

Course Topics Include:

  • Understanding the difference between difficult vs. upset people.
  • What makes a person difficult.
  • Learn the skills to master managing difficult people.
  • Learn the three stages of conflict and how to manage the customer.
  • Quick tips on how to handle common hassles.
  • 10 active listening tips.
  • How to avoid escalation.
 
Presented By: Susan Lind

 

Seminar Pricing
  • $49 | In-person (member) 
  • $49 | Virtual (member) 
  • $79 | In-person and Virtual (non-member)

Hybrid Seminar: What to Expect 

Hybrid classes will have the option for members to attend in-person or virtually through Zoom. When registering for class, please be sure to select the correct ticket type for your preferred delivery method.

Students attending virtually will still have the option to ask questions live and interact with the instructor and class. Be sure to bring all your questions!


 Things to Know 
  • All in-person training will observe social distancing requirements as mandated by local and state orders
  • All in-person training will observe restrictions on gathering sizes as mandated by local and state orders. Classes sizes will be limited.
  • Face masks, gloves, and sanitizer will be available for any member attending class
  • Hybrid classes are not included in the Virtual All Access Pass

Click Here for In-person Education COVID-19 Policy


For more information

Lisa Godbehere or Rowan Thompson 

303.329.3300

lisa@aamdhq.org   rowan@aamdhq.org