Maintenance Appreciation Breakfast 2025

Questioning Maintenance:

The Power of Asking the Right Questions

Behind every maintenance issue is a question waiting to be asked. This year’s speaker, Paul Rhodes, dives into the art of smart troubleshooting.
Using a simple question-based method, your team will learn how to gather better information, diagnose faster, and solve problems with confidence.
Fewer return visits. Smarter repairs. More appreciation for the work that keeps communities running.

FEATURING PAUL RHODES:

Paul Rhodes brings extensive operational know-how to the table. His over 30 years of on-site, corporate, vendor/supplier, and association experience combine front‑line experience with leadership insight. His curiosity forward perspective has been shared to thousands of multifamily professionals in classes and on the Maintenance Mindset Podcast. Paul is the Founder of Directional Maintenance Services and is the Sr. Manager of Maintenance Learning at Brookfield Properties.

SESSION TAKEAWAYS:

• Talk Less, Ask More: Learn how a few focused questions can lead to faster diagnoses, clearer direction, and better results.

• Get Past “I Hope This Works”: Replace guesswork with a simple, repeatable framework that brings confidence to every repair.

• Hear What Isn’t Said: Understand how to uncover critical details—even when service requests or resident descriptions fall short.

• Save Time, Spare Parts: Discover how the right questions upfront can prevent wasted time, broken parts, and unnecessary return visits.

• Master the Maintenance Mindset: Shift your approach from reacting to solving—because when you ask better, you fix smarter.

Don’t miss this opportunity to sharpen your diagnostic skills, reduce frustration, and transform the way your team approaches maintenance—one smart question at a time!

THANK YOU TO OUR SPONSORS!

FEATURED SPONSOR:

EXHIBITOR SPONSORS: