Dealing with Difficult People

Learn how listening and communication can help diffuse tough situations

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Thursday, October 12th, 2017
9:00 AM - 12:00 PM
AAMD Education Center
7100 E Belleview Ave., Suite 305
Greenwood Village, CO 80111
United States
2017-10-12 09:00:00 2017-10-12 12:00:00 America/Denver Dealing with Difficult People Learn how listening and communication can help diffuse tough situations AAMD Education Center 7100 E Belleview Ave., Suite 305 Greenwood Village, CO 80111 United States Lisa Godbehere lisa@aamdhq.org

Event Details

It is hard to maintain your calm and not take it personally when your customer is being difficult or rude, yet that is what is necessary for business. This class will show you ways to communicate more effectively with the unhappy customer and find a positive solution.

Course Topics Include:

  • Understanding the difference between difficult vs. upset people.
  • What makes a person difficult.
  • Learn the skills to master managing difficult people.
  • Learn the three stages of conflict and how to manage the customer.
  • Quick tips on how to handle common hassles.
  • 10 active listening tips.
  • How to avoid escalation.
Presented by: Susan Lind, Apartment Flags by Susan

For More Information:

Lisa Godbehere lisa@aamdhq.org 303.329.3300 https://www.aamdhq.org