Dealing with Difficult People

Learn how listening and communication can help diffuse tough situations


Tuesday, February 18, 2020
9:00 AM - 12:00 PM (MST)

It is hard to maintain your calm and not take it personally when your customer is being difficult or rude, yet that is what is necessary for business. This class will show you ways to communicate more effectively with the unhappy customer and find a positive solution.

Course Topics Include:

  • Understanding the difference between difficult vs. upset people.
  • What makes a person difficult.
  • Learn the skills to master managing difficult people.
  • Learn the three stages of conflict and how to manage the customer.
  • Quick tips on how to handle common hassles.
  • 10 active listening tips.
  • How to avoid escalation.
 Presented By: Susan Lind

 

 

Pricing

$49.00 | Early Bird (Register by 2/08/2020)

$59.00 | Regular Admission 

$79.00 | Non-Member Admission

 


 

For more information

Lisa Godbehere or Rowan Thompson 

303.329.3300

lisa@aamdhq.org   rowan@aamdhq.org