Dealing with Difficult People
Learn how listening and communication can help diffuse tough situations
Tuesday, March 11, 2025
9:00 AM - 12:00 PM (MDT)
Category: Education
It is hard to maintain your calm and not take it personally when your customer is being difficult or rude, yet that is what is necessary for business. This class will show you ways to communicate more effectively with unhappy customers and find a positive solution.
Course Topics Include:
- Understanding the difference between difficult vs. upset people.
- What makes a person difficult.
- Learn the skills to master managing difficult people.
- Learn the three stages of conflict and how to manage the customer.
- Quick tips on how to handle common hassles.
- 10 active listening tips.
- How to avoid escalation.
Pricing
- Class Pass Holder | FREE
- Early Bird Pricing | $49
- General Admission | $59
- Non-member Admission | $79
Class Pass: $450 / Property
- Unlimited classes for an unlimited number of people at your community through June 30, 2025*
- Good for current and new community employees
Class Pass holders must be logged in to unlock the Class Pass registration option.
Email education@aamdhq.org for more information about purchasing a Class Pass
For More Information:
Greenwood Village, ColoradoUnited States 303.329.3300