Jan Spence

Words have profound power; they can lift someone up or tear someone down. Jan Spenceshares how pursuing her life-long dream of playing professional football led to the unexpected opportunity to affect change through encouraging words and simple actions. Applying her “Cheer Leadership™” approach in the workplace and within an apartment community builds stronger connections, increases employee and tenant engagement and loyalty, and fosters collaboration and innovation. The invaluable lessons shared in this high energy, interactive keynote transform employee and resident relations and create more synergy among leadership and the people they manage. 

After this session, attendees will be able to:

• Implement practical ways to encourage and connect with employees, colleagues, and residents.
• Discover and use their new leadership skills in the workplace and with residents and prospective residents.
• Create a plan to connect with employees, colleagues, and tenants in a distinctive way to increase engagement and loyalty.

Jim Davidson
Speaking of Adventure

During his first Everest attempt in 2015, Jim and his team were trapped at Camp 1 by massive earthquakes and avalanches. After recovering from this huge setback, he trained even harder and returned in 2017 to summit Mt. Everest.

Work, life and climbing always include change, challenge and uncertainty. Struggling up Mount Everest reveals how resilience allows you to overcome adversities and can reach high goals. In this thrilling keynote, Jim shares hard-won resilience lessons on how you can:

• Adapt to change
• Face uncertainty
• Overcome challenges
• Recover from setbacks

Jim’s resilience was also tested by a tragic mountaineering accident that forced him to climb alone up an overhanging ice wall to escape from an 80-foot deep glacial crevasse. Jim’s survival epic was made into an episode of the hit TV series “I Shouldn’t Be Alive” (Discovery Channel), and it was shared in Jim’s New York Times best-selling book The Ledge. From his intense experiences, Jim distills how to:

• Cultivate a resilient mindset
• Leverage your personal resilience
• Increase your resilience through post-traumatic growth
• Persevere and become more

This motivational keynote will captivate your audience and inspire them to reach their highest goals

Jennifer Carter
Satisfacts

The multifamily industry has always had a love/hate relationship with online reviews. We've taken a defensive approach to negative reviews in particular - but what if we didn't have to? Believe it or not, negative reviews aren't necessarily a bad thing - they can be just as powerful in swaying decision makers. Learn 5 ways your community can use negative reviews to attract and retain residents. 

• Gain a new perspective on the positive effects a negative review can have on renter behavior 
• Revamp your response strategy for online reviews
• Transform your responses into marketing opportunities 

Alycia Anderson,
Knock Rentals

This talk focuses on the beauty of overcoming social stigmas by creating a diverse team, while not being afraid to discuss how stigmas and preconceived notions of diverse populations directly affect consciously and/or subconsciously decisions on who we hire and why. The talk will focus on diversity being an attribute rather than an issue, and how, ultimately, the power of collaboration, coupled with teamwork and a fearless open mind is key to maximizing everyone's potential in the workforce and in life. An inclusive culture promotes a diverse way of thinking, acceptance, growth and ultimately produces a welcoming, creative and happy environment for all at work and in society.  

• Inspire people to change perspectives on what is possible 
• Create opportunities for inclusion
• Demystify diversities
• Encourage greater understanding of all and open up the conversations without fear judgments 
• Instill courageous action to go for your dreams…no matter what we think might hold us back in life

Michelle Molinaro & Nina Troester
Savvy Property Solutions

Have you ever heard the saying, “you are who you are by the time you start kindergarten?” Our personalities are largely established and defined by the age of 6. Since we work with people at every turn, it’s imperative that we understand all personality types, not just our own. Perfecting the art of respecting how another person buys, sells, argues, complains, and overall communicates makes relationship building much less complicated!

Take-Aways for this seminar:

• Identifying four main personality styles and their tendencies is eye-opening
• When you have an amiable and an extrovert interacting, it may be much a different conversation than if an extrovert is speaking with an analytic!
• Your team will understand each other and your customers in a much deeper and respectful way, creating magic moments

This seminar has every position on your team in mind!  We all interact with people right?  Great communication in a service career is a MUST! 

Jordan Easley,
Realync

The use of technology is a way to cut through the noise and offer convenience in a way renters today want to do business.  But does the adoption of technology come at a cost to employee job security? Organizations must determine how process automation and AI can coexist with customer centric team members, because renters now expect both. Join us as we examine strategies to welcome high-tech initiatives and overcome employee fears to construct a customer experience built for the future.

• Strategies to overcome employee fear of job loss and embrace technology.
• Create an actionable plan where technology can meet customer service in management’s day to day position.
• Understanding the significance of technology and people working together to improve the renters experience

Rich George,
NOI Coach

The culture of a workplace is the same as it’s personality. As with people, personalities can be good, bad or ugly. In this session, Rich has taken comments from thousands of employees that he has interviewed over the years and assembled the top answers in an “open letter” to supervisors, managers and leaders everywhere. Rich will guide participants through the hard truths of what employees need to be happy at work.

In this thought provoking session, participants will be inspired to embrace the improvement opportunities in their own workplace. 

• What is workplace culture?  
• How can I self-assess my own workplace culture? 
• The 8 signs of a Losing Workplace Culture a. What makes a culture a “Loser”? 
• How do I Identify what doesn’t work? 
• The 10 Keys to a Happy Workplace 
• What are your employees saying? 
• What should you do to inspire an environment that is “winning”? 
• Never give up 
• Embrace change and win

Brock MacLean,
RealPage

What you do for your prospects and renters to make their lives easier makes a significant bottom-line impact. Understanding the forces at work today is the first step to more leads and leases.

Join us for a thought-provoking session on the market trends that are currently disrupting the multifamily sector—and affecting your occupancy. During this session led by LeaseLabs® Senior Vice President, Business Development Brock Maclean, you’ll gain insights into the challenges that may be impacting your business. Learn about the latest innovations and strategies that will help you capture more leads, convert more prospects and retain more residents.

• Learn how the role of ILSs are changing
• The role of content and branding to improve marketing effectiveness
• How Content Strategies are Driving Personalization
• How AI can be used to drive predictable revenues and lower operational costs
• How the live-work-play atmosphere creates new revenue opportunities

Rich George,
NOI Coach

In this energetic session based on Rich’s book by the same name, participants will gain a new understanding team building. Participants will develop the skills to create an exceptional team by identifying each employee with the “12 Types” of employees. This interactive way of evaluating team members will allow participants to quickly identify which team members are “toxic” to the team and which members are “producers”. This interactive session is informational, inspirational and entertaining. 

• Participants will obtain strategies to align and structure their teams for maximum results. 
• Participants will identify the 12 types of employees and how to develop the courage to address issues that exist within their existing teams.  
• Participants will be inspired to identify and hire outstanding talent.