Customer Service Tip: Take Care of You!
I admit it…I let my emotions get to me at work one day. I was alone in the office all day, and quite frankly, I was “done!” Have you ever been there? When you cannot handle one more phone call, or request, or someone asking “When is Amazon getting here???” and on and on and on.
Well, I was having one of those days when the phone rang. That would have been enough to set me off because, as I mentioned, I was “done!” Did I mention I was “done????”
Well, the customer on the end of the line was not happy with something; and while I don’t remember what it was that made me so mad, I do know that I took off my headset and threw it at my desk.
As it left my hand I knew it wasn’t going to be good and I immediately regretted the decision! After the headset hit the desk and I saw a couple pieces of plastic go flying in the air, I KNEW it was a
Why am I telling you this story
And yet, while we know that it’s understandable when we don’t give great customer service, when we lose it with a
Remember the barista who famously “lost it” with a customer, while another customer recorded it and shared it with the world?
So, what can you do?
Take care of yourself! There’s no way to give good customer service if you’re operating at a deficit all the time. If you’re weary. Discouraged. Overwhelmed.
So before you try and take care of others, be sure to take care of yourself.
I know it sounds way too simplistic, but the truth is the following things will help you immensely:
- Get enough sleep
- Eat well (You can’t drink 20 cups of coffee a day and 10 donuts and expect to feel great!)
- Have fun outside of work
- Try to find the fun in work
- Take your breaks! We have a work ethos that often implies that you should eat lunch at your desk and/or never leave the office. You need those breaks in the day. Take them!
- When you feel yourself starting to get more punchy, irritated, irritable etc. take that as a sign that you need to do something!! You might need to go for a walk, grab a cup of coffee, meditate in the storage room, or just step away from the desk for five minutes. Whatever it is, listen to the message that your body is sending you, before you send the wrong message to your customers and the people around you
Like many of you, Rommel Anacan is a multi-family housing industry veteran, having worked at all levels of the industry, from on-site to corporate where he developed a reputation for tackling common industry challenges in uncommon ways.