I admit it…I let my emotions get to me at work one day. I was alone in the office all day, and quite frankly, I was “done!” Have you ever been there? When you cannot handle one more phone call, or request, or someone asking “When is Amazon getting here???” and on and on and on.
Well, I was having one of those days when the phone rang. That would have been enough to set me off because, as I mentioned, I was “done!” Did I mention I was “done????”
Well, the customer on the end of the line was not happy with something; and while I don’t remember what it was that made me so mad, I do know that I took off my headset and threw it at my desk.
As it left my hand I knew it wasn’t going to be good and I immediately regretted the decision! After the headset hit the desk and I saw a couple pieces of plastic go flying in the air, I KNEW it was a
And yet, while we know that it’s understandable when we don’t give great customer service, when we lose it with a
Remember the barista who famously “lost it” with a customer, while another customer recorded it and shared it with the world?
Take care of yourself! There’s no way to give good customer service if you’re operating at a deficit all the time. If you’re weary. Discouraged. Overwhelmed.
So before you try and take care of others, be sure to take care of yourself.
I know it sounds way too simplistic, but the truth is the following things will help you immensely:
Like many of you, Rommel Anacan is a multi-family housing industry veteran, having worked at all levels of the industry, from on-site to corporate where he developed a reputation for tackling common industry challenges in uncommon ways.